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Legal Documents

Payment Policy

Last Updated: April 2026

1. Accepted Payment Methods

We accept the following payment methods at checkout:

  • Credit Cards: Visa, Mastercard, American Express, JCB
  • All payments are processed securely with industry-standard PCI-DSS compliance

2. Currency & Pricing

All prices are displayed in Australian Dollars (AUD). Prices include GST where applicable. Sales tax may be added at checkout depending on your location.

3. Payment Processing

When you complete your purchase, you authorize us to charge your payment method for the order total. Payment is processed immediately upon checkout completion. You will receive an order confirmation email with your order details.

4. Order Confirmation

You will receive a confirmation email within minutes of successful payment. This email contains:

  • Your order number
  • Order details and items purchased
  • Order total and payment confirmation
  • Estimated dispatch date

5. Payment Information Security

We do NOT store credit card information. All payment processing is handled securely by a PCI-DSS compliant third-party payment gateway. Your credit card details are encrypted and never stored on our servers.

6. Data Protection

All payment-related transactions are encrypted using industry-standard 256-bit SSL encryption. This protects your financial information during transmission and storage.

7. Fraud Prevention

We implement fraud detection measures to protect both you and our business. Orders that appear suspicious may be flagged for manual review and you may be contacted to verify your identity before shipment.

8. Refunds & Chargebacks

For information about refunds, please see our Refund Policy. Refunds are processed to your original payment method and typically appear in your account within 5-7 business days.

9. Billing Address Verification

We verify your billing address during payment processing to prevent fraud. Your billing address must match the address on file with your card issuer.

10. Payment Issues

If your payment is declined, you will receive an error message explaining why. Common reasons include:

  • Insufficient funds
  • Incorrect card details
  • Card expired
  • Fraud protection blocks

If you experience payment issues, contact your bank or payment provider, then try again. If problems persist, contact us at contact@keysmark.shop.

11. Contact Us for Payment Questions

For any questions about payment, billing, or payment-related issues, contact:

This Payment Policy is designed to ensure secure, transparent, and trustworthy transactions. For additional information about data protection, see our Privacy Policy.